Why Do Queues Form? Planning Capacity With Data
Why do queues form? How demand, capacity and variability interact with utilisation, how to compute peak-hour requirements, pooled queues and the capacity you need.
Queue Management System
Digital queue and appointment system - smart queue management solution maximizing customer satisfaction.
Why NGQ Queue Management?
With our digital queue management and smart appointment system, minimize customer waiting times and increase service quality. Our advanced queue management algorithms offer more than just a queuing system.
What You Gain
Data-Driven Management
Monitor branch performance instantly with real-time reports and detailed analytics, make strategic decisions.
Maximum Efficiency
Measure staff performance, identify bottlenecks, and optimize your operational processes.
Seamless Experience
Eliminate waiting stress by directing your customers to the right counter at the right time.
Versions
Single branch usage for a version, while the corporate version includes centralized management features for scalable use in a network environment.
Key Features
Flexible Kiosk Interfaces
Modern kiosk screens designed with drag-and-drop editor, suitable for your corporate identity.
Advanced Reporting
Detailed graphical reports on waiting times, transaction density, and staff performance.
Centralized Management
Manage all your branches, users, and devices from a single center.
Dynamic Displays
Inform and entertain your customers with video, image, and scrolling text support.
System Modules
- Main Screen: Monitor branch status live.
- Categories: Manage service groups flexibly.
- Priorities: Manage VIP and priority customers.
- Users: Handle staff authorizations.
- Ticket Design: Design your tickets yourself.
- Device Management: Control all hardware remotely.
- Reports: Analyze all historical data.
Technical Specifications
| Operating System | Fully compatible with Windows 10 and above operating systems. |
|---|---|
| RAM | High performance with minimum 4 GB, recommended 16 GB RAM. |
| Infrastructure | Secure infrastructure developed with the latest .NET 10 technology. |
Full Integration (API)
Works 100% compatible with your existing CRM, ERP, or other enterprise software. Remove limits with RESTful API support.
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Discover our other products that may suit your needs.
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View the Survey SystemWhere Is It Used?
The Queue Management System works in any environment where customers or citizens are welcomed and directed. The headings below show the most common areas of use.
A typical installation consists of a kiosk, a call screen and a counter terminal within a single building. If there is more than one branch, the system switches to central management mode and all branches are monitored from a single panel.
Bank and Finance Branches
Counter and desk routing, queue separation by transaction type, waiting time measurement and branch performance reporting.
Hospitals and Outpatient Clinics
Organising patient flow at outpatient clinics, laboratories and registration desks; registration and routing via kiosk.
Public Service Points
Queue order at citizen reception areas, routing by transaction type and density tracking.
Telecommunications and Operator Stores
Customer representative routing, taking a queue number before the transaction and reports per representative.
Universities and Student Affairs
Organising student flow during busy registration periods and routing by department.
Service and Sales Points
Prioritising customers who arrive with an appointment and routing between advisory and sales units.
Appointments and Queue Management Together
The system manages customers with and without appointments within the same flow. Appointments are the most effective way to spread the load at the counter in advance, while queue management organises the flow during the day. Used together, both waiting times and staff workload decrease.
Customer with an Appointment
On arrival at the appointment time, the customer is recognised by the system and directed to the relevant unit with priority.
Customer without an Appointment
The customer takes a queue number by selecting the transaction type at the kiosk. Because categories and priorities are active, they are directed to the correct queue.
Density Management
Because transaction density and waiting time data are reported, staff planning is based on measurement rather than guesswork. Busy hours can be seen in advance; shift and staff numbers can be reviewed against this data.
Frequently Asked Questions
Does it integrate with our existing PDKS system?
Access control (PDKS) integrations are among the services we provide. The integration scope is determined by the system and hardware you use.
Can we replace the kiosk screens with our own design?
Yes. Kiosk interfaces can be designed to match your corporate identity using the drag-and-drop editor.
Can we connect the system to our own software?
The system has a unified RESTful API covering all functions. You can read and write queue data from your own applications.
Do the appointment system and queue management work together?
Yes, the two work within the same flow: customers with an appointment are prioritised, while customers without one join the queue by taking a number at the kiosk.
We have a single branch — is the system suitable for us?
Yes. One version covers single-branch use, and an enterprise version is offered for scalable network environments with central management features.
Where do we manage devices and users from?
The main screen, categories, priorities, users, ticket templates, devices and reports are among the system modules; they are managed from a single point via central management.
Elevate Your Service Quality
Digitize your business with our digital queue management and online appointment system. Request a demo now, see the difference.
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